Terms & Conditions

We aim to dispatch orders placed before 5:00 PM on the same day; orders placed after this time will be sent the following business day.

• Shipping areas: We ship to all EU countries.
• Shipping rates: Prices start from free to €8.
• Excluded areas: We do not deliver to Ireland.
• Carriers: Your goods are shipped via GLS.
• Estimated delivery: Your item will typically be delivered within 2–4 business days after ordering.

Special delivery terms may apply to certain goods. These terms will be specifically stated prior to the purchase.

We aim to deliver your order within 2–4 business days after the order confirmation. Delivery times may vary depending on stock availability and the shipping address.

• Delivery time: 2–4 business days.
• Shipping costs: Calculated at checkout and depend on the chosen shipping method and order weight.

If your order is delayed, we will notify you as soon as possible using the contact information you provided. Delivery times may be longer during periods of high demand, such as holidays.

We partner with reliable courier services to ensure that your order is delivered safely and on time. You will receive an email with tracking information once your order has been dispatched.

A 2-year right of complaint is granted in accordance with the laws of the Czech Republic. Our warranty applies to defects in material and/or workmanship. Depending on the specific situation, you may have the item repaired, exchanged, receive a refund, or a reduction in price.

The warranty does not cover defects or damage caused by incorrect handling or misuse of the product. You must notify us of the defect within a reasonable time after discovering it. We will cover return shipping costs to a reasonable extent for valid claims.

We offer a 14-day full right of return on goods purchased in our webshop. The period begins on the day you (or a third party designated by you) take physical possession of the goods.

Return conditions

• You must bear the direct costs of returning the items.
• Withdrawal must be reported to us no later than 14 days after receipt.
• Notification must be sent via email to: jaka.mrda@gmail.com.
• After notification, you must return the shipment within 14 days.
• You cannot withdraw simply by refusing to receive the item without giving us clear notice.

Items excluded from the right of withdrawal

• Custom-made goods or items with a clear personal touch.
• Sealed goods which, for health or hygiene reasons, are not suitable for return if the seal is broken.
• Goods that deteriorate or expire rapidly.
• Digital content not delivered on a physical medium if the performance has begun with your prior express consent.

Condition of the item upon return

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the goods. You may test the item as you would in a physical store, but you must not put it into actual use.

If the item has been used beyond this, it is considered "used," and you may only receive a partial refund or no refund at all, depending on the item's commercial value.

Refunds

If you withdraw from your purchase, you will receive a refund of the amount paid. If there is a depreciation in value for which you are liable, this will be deducted.

We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold the refund until we have received the goods back or documentation of the return.

To process your order, we require the following information:

• Name, address, phone number, and email address.
• Order history.

We process your data for the sole purpose of delivering your goods and handling inquiries. Your data is handled in accordance with our Privacy Policy and GDPR.

These terms and conditions are governed by the laws of the Czech Republic.

If you have a complaint about a product, please contact us at jaka.mrda@gmail.com. If we cannot reach a solution, you may submit a complaint to:

EU Residents: If you reside in the EU, you may use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.